Frequently asked questions - Faq



Who is ItalianDesignChairs?
From 1997 it plans and supplies: Home spaces and Community with exclusive collections of the most important national and international designer and Italian producers selected through a constant scouting about different forms of creativity, design, comfort, quality and observance of the regulations.

Why should I buy from ItalianDesignChairs?
Besides having an available archive of the best Italian proposals and a qualified staff, ItalianDesignChairs offers also a professional service on stream about the plan of the spaces, the advice in the choice of the best product, and the service after-sale quick and careful.

Are your products authentic?
Yes, all of the products on ItalianDesignChairs are authentic, guaranteed by direct and well-established relationships with designers and manufacturers. The products for sale on ItalianDesignChairs are all absolutely new.

Is it cheaper to buy from ItalianDesignChairs?
The straight and historic relationship with the Italian best manufacturers (approximately 93 companies represented) allow us to offer great sales conditions.

How much does it cost?
Find the “price list indications” on each range, below on the left side. We published some quotations of standard compositions from manufacturer's price list. This can help you to have a general idea of the price level about the range you are viewing.

Which discount do you apply to list prices?
Discounts vary from 10% to even 40% off the list price, according to the range and quantity requested. Contact us for a quotation or for further discount.

Are prices in Euro or in US dollars?
All prices indicated in the website are in Euro.

I must furnish some spaces and I need a project.
If you need a project call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net Send us a plan of the spaces to furnish and any kind of instructions about your aims and needs.

How can I browse the site to understand where are the products I want to?
To browse on ItalianDesignChairs.com and to have more information about products you are interested in, you can use the menu by sections (toolbar on the right), the function keyword (below on the right through the introduction of a key research), the search by tag (below in the middle).

Is it possible to visit your offices in Italy?
You're very welcome to visit our new showroom and our operating office in Via Pasubio, 10 in San Benedetto del Tronto. Call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net to fix an appointment.

How can I report an error on your web site?
Help us to improve our virtual showroom. Write us by e-mail at info@lamercanti.net to report us any error you can find or to give just an advice. Thanks.
Do you ship all over the world?
Yes, we ship both in USA, Italy and abroad. Worldwide delivery.

INCOTERMS indications, to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods:

EXW - Ex Works: Customer Own shipping.
CIP (only Europe): Carriage and Insurance Paid to your address.
CIF (SeaFreight): Cost, Insurance and Freight paid to port of destination.
DAT (SeaFreight or AirFreight): Cost, Insurance and Freight paid to terminal of destination
DDP (SeaFreight or AirFreight): Delivered to your address, Insurance, Freight and Duty paid. Delivery is curbside.

Do you offer White Glove delivery service?
We’re excited to offer White Glove delivery service in the USA and all Europe. It includes the inside delivery, uncrate and trash removal.

Will you assemble my new furniture?
Yes, we offer furniture installation service too. Our network of highly qualified installation partners is extensively trained and has first-hand experience with installing many brands. They install all products according to manufacturer guidelines and specifications as well as instructions from La Mercanti.

What is the estimated delivery time?
Our delivery times change according to the order. Every product has a different production time. Transit time depends on place of destination.

The product arrived damaged… who covers the damage?
Our insurance covers damages during the transportation. Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to info@lamercanti.net

How can I solve any problems about orders and shipments?
Call Simona at our customer service to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net.

Finishes and fabrics: I need a different colour from that shown on the colour sheet.
For personalized finishes, colours and covering, call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net telling us which products do you want to customize.

Upholstery of products
The fabric or leather upholstery offered for sale on ItalianDesignChairs.com may not exactly correspond to the real products in terms of image and colours due to the Internet browser or monitor used.